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Strabane District Council
47 Derry Road
Strabane
Co. Tyrone
Northern Ireland
BT82 8DY
Tel: +44 (0)28 7138 2204
Fax: +44 (0)28 7138 1348
Email: info@strabanedc.com

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Our Performance



Our Performance

Strabane District Council is committed to ensuring best value to its building control customers.  This means continuously seeking to improve the level and quality of the service in as cost effective a way as possible.  

Building control uses the balance scorecard as a tool for performance management, measurement and improvement.  It also serves to communicate what building control is trying to achieve.

Performance summary 2009

Financial management - 2001/2009

Balanced scorecard 2009/2010

Balanced scorecard 2010/2011

Comparison with other Western Group Building Control Councils 2008/09

Service Level Agreement

DOE performance indicators

Turnaround times table 2009

Stakeholders Survey June 2009

Customer care standards

Complaints what have we done with them 2009

Customer care policy

Our performance and standards comparison 2005- 2009

Engaging with Partners - A report on feedback

Analysis of exit surveys following Customer Focus Event on 23 June 2010    

 

 

 

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