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As a department we always welcome any comments or complaints our users may have. These are valued as they highlight areas in our service where we could make improvements or change our working practice.
Should you have any comments on your experiences we would be grateful to receive them, please click on this feedback link or contact us by following means:
Telephone: +44 (0)28 7138 2204
Fax: +44 (0)28 7138 1348
Email: info@strabanedc.com
In writing :
Building Control,
Strabane District Council
47 Derry Road,
Strabane
BT82 8DY
If you need to make a complaint this would initially be dealt with by the Chief building control officer. We will acknowledge your complaint within 3 working days and respond within 15 working days. If we are unable to respond within 15 working days we will tell you of this.
If you are still not happy with how your complaint has been dealt with, you can ask the Clerk and Chief Executive to review the response.
If you are still not satisfied, you may take your complaint to the Northern Ireland Ombudsman.
Click on following link for further advice www.ni-ombudsman.org.uk
Or alternatively write to the address below:
The Ombudsman
Freepost BEL 1478
Belfast
BT1 6BR
Telephone 0800 343424
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