Looking for information about a council service?
Customer Care Charter - Main Standards
| Customer Care Standards | Customer rating SATISIFIED | NOT SATISIFIED | DON'T KNOW |
STANDARD 1 Acknowledge Letters and E-mails within 3 working days | 78% | - | 22% |
STANDARD 2 Respond to letters and E-mails within 15 working days | 67% | 11% | 22% |
STANDARD 3 Reply to Phone Messages within 2 working days | 89% | - | 11% |
STANDARD 4 When customers called with an appointment they were seen within 5 minutes | 100% | ||
STANDARD 5 When customers called without an appointment they were seen within 10 minutes | 100% | ||
CUSTOMER CHARTER
When you contact us or use our facilities, you can expect our staff to:
| VERY | OK | NO | DON'T KNOW | |
| Be Courteous, Friendly and helpful | 78% | 22% | ||
| Be Professional at all times | 78% | 22% | ||
| Punctual with appointments | 56% | 22% | 22% | |
| Give you clear and accurate information about our services | 67% | 22% | 11% | |
| Respond quickly to your requests for service and enquiries | 45% | 44% | 11% | |
| Treat you fairly and equally | 78% | 22% | ||
| Treat you Sensitively | 45% | 11% | 44% | |
| Respect confidentiality | 67% | 33% | ||
| Deal Effectively with your complaints | 45% | 11% | 44% | |
| Put Health and safety first | 56% | 44% |
